Frequently Asked Questions
Choose from the sections below to find out more...
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We have posted all the most popular questions on the site for you. Do you have a question that is not listed? Then please mail us here or call us on 0800 404 6320 Our lines are open Monday to Friday 8:30am to 5:30pm. |
| Who is Oneswoop? oneswoop.com is a web and telephone based car buying service and was one of the first online car-buying companies to launch in the UK.  back to top |
| Do the cars come with a warranty? All new cars come with a full manufacturer's warranty unless specifically stated. For all nearly new and used cars it will be clearly stated on your Purchase Order if your car will come with a warranty. It is always possible to add one onto your car or extend the current one if you would like some additional security. Your sales agent will be able to advise you of the costs associated with such an upgrade. back to top |
| Is there a search fee? No, we do not charge a search fee for any of our services. back to top |
| How often is the model range updated? We continue to source new cars in order to offer you as comprehensive a range as possible and our site is updated on an on-going basis as new models become available. If stock has been sold, we will remove these cars from our site as soon as we are informed by our suppliers. back to top |
| Who is my contract to buy the car with? The Supplier. We act as your agent and will match your car requirements to a supplier in our network. The supplier will co-sign your Purchase Order to validate the order and the contract. back to top |
| Can I pay the deposit by credit card or cheque? You can pay your deposit by any of the following methods: bank transfer, bankers draft, Visa, MasterCard or Switch whatever suits you. We normally ask for a 10% deposit. If you pay by credit card there is an additional charge of 1.35% back to top |
| Will the car be registered in my name first? Yes, if you have bought a "new" car you will be the first registered owner of the car. back to top |
| Do you offer the facility to test-drive the cars on offer? At present we are unable to offer this service. However, there is nothing to stop you from contacting a local supplier for the car you wish to test-drive - you can then come back to oneswoop.com and take advantage of the savings and the service we offer. back to top |
| What happens if I would like to add/remove an option on my car? Where your car is in the production line and what your manufacturer allows will determine whether the supplier can alter your specifications and whether there will be an impact on the price. Your Agent will be able to advise you on this back to top |
| How often will I get an update on the progress of my order? On average we will receive official updates every 2 weeks. Each manufacturer has a different way of communicating information to their suppliers, so some updates may differ, but as we are in constant contact with our suppliers we will always be in a position to let you know our most up to date information. You are able to see the updates to your lead-time at the same time as your agent via 'My Driveway'. We operate a very transparent system, so you can stay up to date very easily by checking in each week via our site. back to top |
| How will you contact me? We can contact you via phone, e-mail or fax. You tell us your preferred mode of communication and frequency and we will do the rest. back to top |
| Can you arrange finance? Yes, click here to find out more about our range of flexible finance options. back to top |
| Will my price increase after I order the car? Our prices are fixed. However, the price may change if the manufacturer changes its prices to the supplier. These changes typically occur around model year change, and are usually only a small percentage increase. The price may also change if you request changes to your options after your order is accepted by the supplier. back to top |
| Will my local supplier be able to service and maintain my car after delivery? The local dealership of the brand of car you purchased or a manufacturer approved service centre will be able to carry out all the servicing and maintenance your car may need. back to top |
| Under what circumstances can I cancel the order? The terms governing cancellation are described in the Terms and Conditions covering the Services and Supplier Agreement provided with your Purchase Order. If you have any specific questions, please ask your agent to help you. back to top |
| What is the best way to get in contact with my agent? You can call on 0800 279 3769 between 8:30am-5:30pm, or send an e-mail to customerservice@oneswoop.com back to top |
| How long will it take for my car to be delivered once it is with the supplier? Once your car arrives at the supplier, we will contact you to arrange your insurance cover note and a suitable delivery date. Once the supplier has your cover note it will register your car. This process can take about 2 weeks , but we will keep you up to date with what the time frame will be in your particular circumstances. back to top |
| How will my car be transported to me? You choose how you want the car delivered when confirming the order with one of our representatives. Most customers request that the supplier arranges the transportation. In some instances this may involve the supplier driving your car to you, or it being transported in an open lorry to your home or office. Check with your agent who will be able to confirm the delivery arrangements for your car. back to top |
| If I don't want someone else driving my car can I collect it? Usually we can arrange for you to collect the car from the supplier or a suitable location, please speak to your dedicated agent regarding your particular circumstances. back to top |
| How long will the delivery take? The driver will hand the car over to you, ensure you are familiar with the instrumentation and the car and then leave you to it. It can be as quick as you like, or long as you need. back to top |
| What do I need to do during the delivery? It is very important that you record on the delivery note any remarks that you may want us to follow up for you later. If there is no record of any issues or comments that you have made on the delivery note, then it is more difficult for us to assist you with resolving any issues that arise after delivery. Make sure you take the time to go around your new car and ensure everything is perfect. The delivery driver will familiarise you with your new car and talk you through some of the commonly used features. back to top |
| Do I need to do anything for the registration? All you need to do is ensure you send your cover note in promptly when it is requested. We will complete the registration for you on your behalf. back to top |
| When do I arrange insurance for my new car? We will send you an e-mail with all your car details, and an explanation of what happens next, as soon as we know that your car has arrived at the supplier . This will give you ample time to arrange your insurance and send everything back ready for registration. back to top |
| Can I pick my own number plates? The actual numbers on the plates are predetermined by DVLA, so you are not able to pick from a selection. back to top |
| What do I do if I have a cherished plate? You will need to advise us of this requirement and send in your retention certificate to the supplier when you are arranging your insurance. back to top |
| Can I have a local registration? As the registration will be done for you at the supplier where your car is being sourced, we are unable to offer local registrations for UK sourced cars. back to top |
| What other charges will I incur? The price quoted includes the supplier car price, UK first registration fee, number plates, 12 months Road Fund Licence, a full manufacturers warranty (unless specified otherwise), VAT and our commission. The only thing left to decide is what type of delivery you require. Prices for each mode of transport are dependent on your postcode and will be discussed when confirming your order with one of our agents. back to top |
| Is the picture shown the car that I will get? The car models pictured are indicative of the particular model generally, may include optional extras, and should not be taken as representing any car you may choose. We advise you to carefully check the specifications for your particular choice of car to ensure that it meets your particular needs. back to top |
| When will I need to pay the balance of my car? Once your car arrives at the supplier, your dedicated Agent will contact you to arrange payment of the outstanding balance. Once funds have been received and cleared your car will be available for collection or delivery (which ever you have pre-selected). back to top |
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The Oneswoop Advantage At Oneswoop we believe that there are better ways to use your time than to trawl around dealerships at the weekend. That is why we let you browse the equivalent of 24 hour showrooms from the comfort of your own home or simply call us on: 0800 404 6320 Telephone Taping For our joint protection calls may be recorded and/or monitored. View our Terms and Conditions |
Easy and Affordable Oneswoop are here to make car-buying easy and affordable. By giving you the widest range of cars with massive discounts and providing a convenient ordering process through the internet. |
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Save £1990 off the list price! 
Save £1547 off the list price! 
