Frequently Asked Questions

Choose from the sections below to find out more...

Who are Oneswoop.com?: Oneswoop.com is a web based car buying service that was one of the first online car-buying companies to launch in the UK. It has recently gone through a full redesign process and now incorporates an instant pricing price comparison service. Another first for the UK!
Is there a search fee?: No, we do not charge a search fee for any of our services.
How often is the model range updated?: We source the most competitive prices on all new cars across a range of dealerships and brokerages. Prices and vehicles are updated daily to ensure we always have the latest deals. Finance quotes are calculated as you request them through our direct links with the finance providers.
How often are the used car offers updated?: The used car stock advertised on Oneswoop.com is updated every morning so you always have the latest deals available to you.
I’ve sent an enquiry for a new car, what happens next?: Once you’ve compared the prices, chosen a dealer and then completed our enquiry form, we send all your requirements to your chosen dealer. We will also provide you with a number to call them directly. You can call them or wait for them to get back to you, whichever you prefer. They will then handle the sale of the car.
How do I get instant quotes rather than guide quotes?: Our search results page shows you the best cash price for the listed cars along with ‘guide’ quotes for finance and leasing. This is because we need a little more information from you before calculating your actual quotes. Once you’ve chosen a car, you will enter our 4 step quotation process – this will calculate actual quotes instantly based upon your preferences.
How do I buy the car once I’ve seen a new car offer?: Simply fill out the enquiry form at the end of the 4 step quotation process and submit. This will put you in direct contact with your chosen dealer. They will then handle the sale process.
Can I get a brochure?: We can arrange for a brochure to be sent to you for certain manufacturers. If we can’t help then give us a call (details on our contact page) - we will do what we can to help.
Can I arrange a test drive?: I’m afraid we can’t currently arrange test drives for you. You will need to contact your local dealership – but don’t forget to come back to Oneswoop.com to get the best price!
How do I cancel an enquiry?: If you submit an enquiry and then change your mind, simply call the dealer on the number you were given and quote your reference number – or wait for them to contact you and let them know you’ve changed your mind. You are under no obligation to purchase after submitting an enquiry on Oneswoop.com.
What do PCP and HP mean?: PCP is personal contract purchase and HP is hire purchase. These are methods of financing and leasing a car. For more information please go to the finance page in our Buyers Guide section where we offer full explanations for all finance and leasing options.
Who is my contract to buy the car with?: If you proceed with a purchase after making an enquiry through Oneswoop.com, any contract is with the dealer/supplier. Oneswoop.com provides you with a price comparison service to ensure you get the best deals but we do not sell cars.
Who provides the finance for your cars?: Each dealer/supplier advertising their prices through Oneswoop.com may have finance and leasing arrangements with various providers. We are provided with car prices and finance product details in order to quote on their behalf. Oneswoop.com do not offer finance or leasing arrangements themselves.
How long will it take to get my new car?: The length of time it takes to get your new car, once ordered, will vary depending on the dealer/supplier and the manufacturer (as these are all new orders rather than stock vehicles). When you choose the dealer/supplier you wish to use, we indicate the approximate delivery time they are quoting.
Are the finance and leasing quotes the price I will pay?: We make every effort to ensure the quotes we provide are the price you will pay however the finance and leasing quotes are accurate based on the information we have. We do not check your credit record during the quotation process though and so the dealer/supplier may adjust your quote based upon your personal circumstances and any changes to the vehicle specification.
How will the car be transported to me?: The prices shown on the website include delivery charges. The dealer/supplier should therefore be able to arrange delivery to your door. This may not be possible in all case though and you should check with your dealer/supplier when making the order.
What does the new car price include. Is this the ‘On the Road’ price?: We only show ‘On the Road’ prices. These include the vehicle price, 12 months road tax, new registration fee and delivery charges (to your door). Where you have completed the 4 step quotation process, the prices will also include any optional extras you have added to the car.
How do I buy a used car from Oneswoop.com?: Buying a used car is simple. Once you’ve found the car you want, view details and you will see all the information we hold for that car. On the right side of the page, you will see the dealer's telephone.

Do you have a question that is not listed? Then please email or call us on +44 (0)844 445 7847 Our lines are open Monday to Friday 8:30am to 5:30pm.